Returns & Refunds
Non personalised orders can be cancelled and a refund issued until the order is dispatched, this will usually be within 28 days of payment being received. After the item has been sent the item must be returned to me in a resalable condition along with any gifts that are included with the item and in all the original packaging. You must contact me within 14 days of receipt of your order to arrange a return. Once the item has been returned (within 30 days) & inspected a refund/exchange will be issued by prior agreement with the buyer.
Return postage cost is payable by the buyer at the seller's normal postage rate, except in the case of the item being faulty or damaged at the time of delivery (photographic evidence will be required) to the buyer in which instance the seller will refund any return postage costs incurred at the seller's standard rate.
Goods being returned to me are your responsibility until they reach me and I cannot accept liability for any lost or damaged goods that you are sending back. For your own protection, I strongly recommend that you return all items to me using a delivery service that insures you for the value of the goods that you are returning. I ask that all items are sent by Royal Mail 1st Class Recorded Delivery. I do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly
Personalised & Custom orders cannot be returned/exchanged unless an error occurs on my side.
If the buyer has given me incorrect details e.g. an incorrect size or colour, you will be offered an exchange. You are advised to use my colour sample service to ensure correct colour is purchased before you place your full order.
***Unlike most companies, I do accept returns on earrings, as they are handmade, the ear wires, lever backs or clips can be changed.***