Terms & Conditions
Payment and Shipping
Payment is to be made at the time of your order. Payments are made via PayPal, if you do not have a PayPal account, don't worry, you can still order. Just click on the 'Pay by debit/credit card button in the log in box' and you'll be able to pay with your debit or credit card.
Due to all orders being lovingly handmade by myself, please allow up to 28 days for dispatch of your order. Where possible your order will arrive a lot sooner. If you require your order urgently please contact me using the contact form to ensure your order can be met in time.
If for any reason your order may take longer than 28 days to be dispatched, I will contact you via e-mail to discuss further options.
All items from Silver Rose are presented in beautiful gift boxes.
ALL ITEMS ARE POSTED UK SIGNED FOR 1ST CLASS
What length should I order?
To determine what size bracelet to order, measure your wrist with a soft tape measure in centimetres (19cm is the standard length - however not everybody is the same).
Please ensure you measure correctly.
All bracelets except stretch come with an extension chain as standard for your comfort.
Necklaces can be made to the length of your choice up to 20".
If you require a longer length, please contact me using the contact form. An additional charge will be implemented dependant on the the design and length.
All of my products are made to the highest standard, using the best quality materials. In some cases slight variations to the design may occur, this is usually due to the length of bracelet or necklace being made shorter or longer. Where possible I shall remain true to the design.
Colours will differ from screen to screen and may differ slightly in real life, therefore to avoid disappointment please use my colour sample service before placing your order to be sure the right colour is ordered.
You can order as many colour samples as you like and will receive a money off code for the total spent with your samples, to be used when you place your order.
ALL PLATED METALS USED BY SILVER ROSE ARE HYPOALLERGENIC - NICKEL, LEAD & CADMIUM FREE.
Returns & Refunds
Non personalised orders can be cancelled and a refund issued until the order is dispatched, this will usually be within 28 days of payment being received. After the item has been sent the item must be returned to me in a resalable condition along with any gifts that are included with the item and in all the original packaging. You must contact me within 14 days of receipt of your order to arrange a return. Once the item has been returned (within 30 days) & inspected a refund/exchange will be issued by prior agreement with the buyer.
Return postage cost is payable by the buyer at the seller's normal postage rate, except in the case of the item being faulty or damaged at the time of delivery (photographic evidence will be required) to the buyer in which instance the seller will refund any return postage costs incurred at the seller's standard rate.
Goods being returned to me are your responsibility until they reach me and I cannot accept liability for any lost or damaged goods that you are sending back. For your own protection, I strongly recommend that you return all items to me using a delivery service that insures you for the value of the goods that you are returning. I ask that all items are sent by Royal Mail 1st Class Recorded Delivery. I do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly
Personalised & Custom orders cannot be returned/exchanged unless an error occurs on my side.
If the buyer has given me incorrect details e.g. an incorrect size or colour, you will be offered an exchange. You are advised to use my colour sample service to ensure correct colour is purchased before you place your full order.
Unlike most companies, I do accept returns on earrings, as they are handmade, the ear wires, lever backs or clips can be changed.
I understand that my customers value their privacy and I therefore act responsibly to protect that privacy. I confirm that the personal information requested from you either for the purpose of processing your order or for the return of information to you via email is never provided to any third party without your permission.
As all credit card transactions are completed via Paypal, I never see your personal credit card details. I only ask for information that I need in order to ensure your purchases arrive at the correct address.
All information that you provide to me is used purely for payment and the design process.
All photographs are the property of Silver Rose and are under copyright protection. Legal action may/will be pursued in the event of copyright infringement or if any of the mentioned terms and conditions are broken.
The buyer may use any photographs if you credit with a photo/link to the source of the photograph including web-link to the Silver Rose Facebook page,
Contact beforehand would be appreciated.
The buyer must not claim any items in the photograph or actual photograph as their own. Photographs must not be edited in any way, unless permission is sought from me first.
Due to small components I do not recommend Silver Rose items suitable for children under the age of 5. If young children do come into contact with these items, I suggest they are fully supervised at all times. If items do get broken by accident, small beads can become choking hazards and wire may have sharp ends.
I do not accept any responsibility for injury caused by the misuse or destruction of my items.
All designs and photographs are the intellectual property of Silver Rose and may not be copied, re-produced or passed off as someone else's work.
If you require any further information, please do not hesitate to contact me by using the contact form or via e-mail -email@example.com